OBJECT
These conditions are intended to define the terms of sale between CANDLE-MADE (trademark of the JPShop company) and the user, from the order to the services, including payment and delivery.
They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties.
1. THE ORDER
The user has the possibility to place his order online:
Any order implies acceptance of the prices and description of the products available for sale.
Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.
CANDLE-MADE (brand of the JPShop company) undertakes to honor orders received on the website only within the limits of available product stocks. If the product is not available, CANDLE-MADE (trademark of the JPShop company) undertakes to inform the user as soon as possible.
2. DELIVERY
Orders are shipped within a maximum of 48 hours from the day after the day of the order. Deadline excluding weekends and public holidays.
The user benefits from a guarantee allowing him to return the defective items delivered
The customer is requested to notify us of any problem with a delivery as soon as possible.
RETURNS WILL BE REFUSED. In the event of a return following an error or problem on our part, the return costs will also be refunded to you.
. PERSONALIZED PRODUCTS WILL NOT BE RETURNED OR EXCHANGED.
The user has the choice to be delivered:
- either at home
- either to a specific address other than the billing address
CANDLE-MADE (brand of the JPShop company) undertakes to deliver the items ordered as soon as possible.
3. The customer has a period of 14 days to return items that do not suit him (excluding personalized products), without any costs being deducted. After this period, a 10% fee will be deducted from his refund. Items must reach us in perfect condition. We disclaim all liability in the event of breakage during the return, in which case no compensation can be requested. NO RETURNS IN SHIPPING
Click here to download the withdrawal form
4. PAYMENT TERMS
The user has the choice to pay for his purchases:
- By credit card (CB, Visa, Eurocard, Mastercard);
- PayPal
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5.PRICES
Prices are quoted in euros all taxes included. They take into account the VAT applicable on the day of the order.
Any change in the applicable rate may be passed on to the prices of the products. After this date, they are subject to change at any time.
The prices of the items ordered on the site according to catalog references (general and specialized) from which they come and the date indicated on the catalog in question are authentic.
Prices are subject to change without notice.
6. RESPONSIBILITY
CANDLE-MADE (brand of the JPShop company) has, for all stages of access to the site, the ordering process, delivery or subsequent services, an obligation of result. CLOS DES SENTEURS (trademark of the JPShop company) cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.
The items we sell are described and presented on the site with the greatest accuracy. If despite all our precautions, errors may have occurred on this site, we could in no way be held liable for this fact.
7. INTELLECTUAL PROPERTY
All the elements of the CLOS DES SENTEURS site (trademark of the JPShop company), whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of CANDLE-MADE (brand of the JPShop company). The user who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the homepage of the CANDLE-MADE site (trademark of the JPShop company), must obligatorily request authorization from CANDLE-MADE (trademark of the JPShop company)
In this case, it will not be an implicit affiliation agreement.
On the other hand, any hypertext link referring to the CANDLE-MADE site (brand of the JPShop company) and using the technique of framing or in-line linking is strictly prohibited.
In any case, any link, even tacitly authorized, must be removed on simple request from CANDLE-MADE (trademark of the JPShop company)
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8. DURATION
These conditions apply for the entire duration of the online services offered by CANDLE-MADE (trademark of the JPShop company)
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9.PROOF
The computerized registers, kept in the computer systems of CANDLE-MADE (brand of the JPShop company) and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
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10. STORAGE AND ARCHIVING OF TRANSACTIONS
Archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the Civil Code.
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11. COMPLAINT
The customer is asked to notify us as soon as possible, upon receipt of his products, of any problem (absence of a product, product error, breakage).
The complaint must preferably be made in writing.
12. RIGHT OF WITHDRAWAL
The customer has a period of 14 days after receipt of his articles to retract. The return costs will be at his expense. The products must be returned to us in perfect condition. In case of receipt of a product that is not in perfect condition or broken, the customer cannot claim a refund. NO SHIPPING RETURNS.
Click here to download the withdrawal form
13. In the event of a dispute between a Customer and CLOS DES SENTEURS (brand of the JPShop company) which could not be resolved amicably, the Customer will have the possibility, if necessary, of having recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code, and whose contact details are as follows:
MEDICYS
73 boulevard de Clichy - 75009 Paris
01 49 70 15 93
http://www.medicys.fr
14. Protection and management of your personal data.
The JPSHOP company informs you that your data is exclusively intended for correspondence between our company and the buyer, the email address may possibly be used to send our newsletters. Your information is and will never be transferred to a third party for prospecting or other purposes.
Bank transactions (CB or PayPal) do not go through our company under any circumstances, and are processed directly by the LCL bank or PAYPAL.
At any time you can ask us, by any means at your convenience, to remove your email address from the sending of newsletters.
You can also receive a copy of all the information stored about you by simple request or by going to your customer area, section: Personal Information.
15. CONTACT US
Company JPShop EURL with a capital of 97500 euros
Sales department Candle-Made
Place called "Le Chatel" 77370 NANGIS
Phone: 09 52 00 10 60
email: contact@candle-made.com
RCS Melun 489354126
VAT number: FR79489354126
Siret 48935412600034